Shipping policy

1. Shipping Methods and Costs

Peaksy ships all orders within India using reliable third-party logistics partners selected based on serviceability, delivery performance, and tracking availability, ensuring that orders reach customers safely and efficiently.
Shipping charges, if applicable, are clearly displayed at checkout before payment is completed, and no hidden shipping costs are added after order confirmation.
In some cases, Peaksy may offer free shipping as part of promotions or offers, which will be clearly mentioned on the website or product pages at the time of purchase.

All products at Peaksy are made-to-order, meaning production begins only after a successful prepaid order is placed, and no ready stock is maintained, which may result in slightly longer processing times compared to standard retail products.
Orders are typically processed, printed, quality-checked, and prepared for dispatch within 1–3 business days, depending on order volume, design complexity, and operational factors.
Orders placed on weekends or public holidays may experience slight delays in processing due to non-working days.

Once dispatched, orders are usually delivered within 3–5 business days, depending on the delivery location, courier partner performance, and regional logistics conditions.
The total estimated timeline from order placement to delivery is approximately 5–8 business days, combining both production and shipping time.
Delivery timelines are estimates and may be affected by external factors such as weather conditions, courier delays, remote location access, or unforeseen operational disruptions.

After dispatch, customers will receive tracking details via SMS, email, or WhatsApp (if applicable), allowing them to monitor the status of their shipment in real time.
Customers are responsible for checking tracking updates and ensuring availability at the time of delivery to avoid failed delivery attempts.
In case of any issues with tracking or delivery updates, customers can contact Peaksy support for assistance.

Customers must provide accurate and complete shipping details at the time of placing the order, as incorrect or incomplete addresses may lead to delivery delays or failure.
Peaksy is not responsible for delays caused by courier partners, natural events, or circumstances beyond operational control; however, we will make reasonable efforts to assist customers in resolving such issues.
If an order is marked as delivered by the courier partner but the customer has not received it, the customer must notify Peaksy within 48 hours for investigation.

Currently, Peaksy delivers only within India, and international shipping is not available at this stage.
Delivery availability may vary based on courier serviceability in certain regions, and Peaksy reserves the right to cancel orders in non-serviceable areas with prior notice and refund processing where applicable.

Peaksy reserves the right to update or modify this Shipping Policy at any time based on operational changes, logistics updates, or service improvements.
Any changes will be updated on the website, and continued use of the platform implies acceptance of the revised policy.