Privacy policy

1. Introduction

Peaksy is a prepaid Print-on-Demand (POD) T-shirt store where all products are custom-made only after a confirmed order is placed and payment is successfully received, meaning no ready stock is maintained and every order is produced specifically for the customer.
This Privacy Policy explains how Peaksy collects, uses, stores, and protects user information when customers browse the website, place orders, or interact with support services.
By accessing the website or making a purchase, users agree to the terms of this Privacy Policy and consent to the handling of their information as described below.

2. Information We Collect

Peaksy collects essential personal information such as full name, mobile number, email address, and shipping address when users place an order or contact support, as this data is required to process and deliver orders accurately.
We collect transaction-related information such as order details and payment status; however, sensitive financial information like card details or UPI credentials is not stored by Peaksy and is handled securely by authorized payment gateway providers.
Additional non-personal information such as IP address, browser type, device information, and website interaction data may be collected automatically to improve website functionality, performance, and security.

3. How We Use Your Information

The collected information is used to process prepaid orders, initiate production of custom T-shirts, coordinate shipping within India, and ensure successful delivery within the estimated processing timeline.
Customer contact details are used to send order confirmations, production updates, shipping notifications, and to respond to customer queries or issues related to orders.
Peaksy may use customer contact information in the future for updates regarding new designs, offers, or services, and users will have the option to opt out of such non-essential communications.

4. Data Storage and Protection

Peaksy implements reasonable security measures, including controlled access and secure data storage systems, to protect user information from unauthorized access, misuse, or loss.
Personal data is stored only for as long as necessary to fulfill order processing, customer service, and legal obligations, after which it may be securely deleted or anonymized.
While we take strong precautions, users acknowledge that no online system can guarantee complete security against all potential threats.

5. Sharing of Information

Peaksy does not sell, rent, or trade customer personal information to third parties for marketing or unrelated purposes.
Information is shared only with trusted service providers such as payment gateways, printing partners, and logistics providers strictly for order processing, production, and delivery purposes.
These third parties are required to use the information only for service execution and maintain confidentiality of user data.

6. Use of Cookies

Peaksy uses cookies and similar technologies to improve user experience, remember preferences, and analyze website performance.
Cookies help optimize navigation, understand user behavior patterns, and enhance the overall functionality of the website.
Users can disable cookies through browser settings, but this may affect certain features and usability of the website.

7. User Rights and Choices

Users have the right to request access to their personal data, update incorrect information, or request deletion of their data by contacting Peaksy through the official email.
Customers can opt out of non-essential communications such as promotional messages while still receiving important transactional updates related to their orders.
Peaksy is committed to addressing all user concerns related to data privacy in a timely and transparent manner.

8. Policy Updates

Peaksy reserves the right to update or modify this Privacy Policy at any time based on changes in business operations, legal requirements, or service improvements.
Any updates will be posted on the website, and continued use of the platform after such changes will be considered acceptance of the revised policy.
Users are encouraged to review this policy periodically to stay informed about how their information is handled.

9. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, users can contact Peaksy through the following:
Email: Contact@peaksy.store
Phone: 9732407278
Peaksy will make reasonable efforts to resolve all privacy-related concerns promptly